News

Despite our intensive efforts, the re-commissioning of our Ceph storage system could not be successfully completed. We have therefore started restoring your webspace and email accounts from our own backup. The last full backup was completed on September 1, 2025, at 4:30 p.m.

Emails:

• Emails received between September 1, 2025, 4:30 p.m. and September 3, 2025, 5:30 p.m. are unfortunately not included.
• If your email program does not display messages correctly, a restart or re-adding the mailbox usually resolves the issue.
• During the restoration period, IMAP, POP3, and SMTP services will be disabled.

Webspace:

• All file changes made after September 1 (uploads, template adjustments, CMS updates, etc.) will be reset.
• If this causes problems with your website or CMS, our support team will be happy to assist you.

MySQL Databases:

• These are on the status of September 3, 2025, 5:30 p.m. (the time of the outage).
• No data loss occurred here, as the systems are operated independently.

We expect the restoration work to be completed by Tuesday, September 9, 2025, 10:00 a.m. at the latest. We will inform you immediately in case of delays or once the work has been successfully completed. After that, the Froxlor administration interface will also be available again.

For any questions, our support team is available from 9:00 a.m. via email at support@inwx.com or by phone at +49 30 983 21 21 22. Please always provide your customer number and service PIN, which you can find in the top right corner of your customer area after logging in.

We thank you for your patience and apologize for the inconvenience caused. Please be assured that we are already taking the necessary measures to avoid similar situations in the future.

Unfortunately, the problems in our hosting services still persist. Our admin team is working together with the manufacturer of the software in use to fully restore the systems.

If no solution is reached by Monday, midnight, we will restore our backup. This will result in the following states:

• Webspace: Changes made between 01/09, 4:30 p.m. and 03/09, 5:30 p.m. will be lost.
• Databases: State as of 03/09, 5:30 p.m.
• Possible inconsistencies: In some cases, deviations may occur (e.g. if a CMS was updated during the affected period). If you experience issues, please contact support@inwx.com – we will then check individually how we can assist.

The backup restoration is expected to be completed by Tuesday, 10:00 a.m. From that point on, websites and missing emails should be available again. We will inform you separately about the progress of the restoration.

We are already evaluating alternative storage systems to prevent problems of this scale in the future. We will inform you separately about the resulting measures.

Thank you very much for your patience and understanding in this very challenging situation. We will continue to keep you updated on https://status.inwx.com.

As part of a planned update to our hosting infrastructure, unexpected disruptions have been occurring since around 5:30 PM. Websites and mail hosting are among the affected services.

If you have any questions or issues, please contact our support team.

We apologize for the inconvenience caused and thank you for your understanding.

Due to increased costs in purchasing and our already very low prices, we unfortunately have to adjust the fees for some domain extensions. …more

Phishing emails claiming to be from INWX are circulating. Please make payments only in our secure customer area, as we never send direct payment links by email.

On August 26, 2025 between 5:00 PM and 6:00 PM, we will perform scheduled maintenance work on the hosting servers. Additionally, the databases on the corresponding servers will be upgraded.

Impact:
All websites and databases on the affected servers will be unavailable for up to 30 minutes.

Not affected:
Mail, DNS, Customer Area, FTP and Froxlor Management will remain available during maintenance.

We apologize for any inconvenience and thank you for your understanding.

Due to increased costs in purchasing and our already very low prices, we unfortunately have to adjust the fees for some domain extensions.

Due to increased costs in purchasing and our already very low prices, we unfortunately have to adjust the fees for some domain extensions.

Dear customers,

Please note that our customer support will not be available on Monday, June 9, 2025, due to Whit Monday. We will be available again as usual from Tuesday, June 10, 2025.

We thank you for your understanding and wish you a happy holiday!

Dear customers,

Please note that our customer support will be unavailable on Thursday, 29 May 2025, due to the public holiday. We will be back to assist you as usual from Friday, 30 May 2025.

Thank you for your understanding!

Due to increased costs in purchasing and our already very low prices, we unfortunately have to adjust the fees for some domain extensions. …more

Due to increased costs in purchasing and our already very low prices, we unfortunately have to adjust the fees for some domain extensions. …more

Due to increased costs in purchasing and our already very low prices, we unfortunately have to adjust the fees for some domain extensions. …more

Due to increased costs in purchasing and our already very low prices, we unfortunately have to adjust the fees for some domain extensions.

On Monday, February 10, 2025, from 5:00 PM (CET), we will be performing a planned migration of the server infrastructure for status.inwx.com.

During the migration, there will be a brief downtime. We will do our best to keep the interruption as short as possible and appreciate your understanding.

If you have any questions, our support team will be happy to assist you.

Best regards,

Your INWX Team

Due to increased costs in purchasing and our already very low prices, we unfortunately have to adjust the fees for some domain extensions. …more

Due to increased costs in purchasing and our already very low prices, we unfortunately have to adjust the fees for some domain extensions.